Customer FAQs

Most of our Aftersales departments have now reopened. Our sales showrooms remain closed. You can however, browse our 1,500 used vehicles online and reserve or buy online with delivery in 48 hours*.


Check out our frequently asked questions below or call us on:

Ballymena: 028 2544 0620

Belfast: 028 9590 0223

Dungannon: 028 8744 8510

Derry/L'Derry: 028 7122 9420

Enniskillen: 028 6633 0365

Mallusk: 028 9590 7846

I already have a booking made with my local service department, is this cancelled?

Please call your nearest location for a new appointment from the list above. Our After sales team will be happy to book your vehicle in.

My car is due a service, can I still make a booking?

Yes, we are now open, please call your nearest branch from the list above, we look forward to receiving your call.

Can I make a booking for a recall?

Yes, we are open, please call your nearest branch from the list above, we look forward to receiving your call.


I've received a letter to say a recall is due on my vehicle. What should I do?

We are now open for After Sales so please call the nearest branch from the list above to book your recall appointment.

My car has broken down, what should I do?

If you have broken down, please call our dedicated line 028 8772 6999 for emergency assistance.

I’ve had an accident, can Donnelly Group help?

Yes, please call our dedicated Donnelly Group Accident Aftercare on 028 8772 6999.

I have a Service Plan; will this still be valid if I book in when Donnelly Group reopens?

Yes, your Service Plan will still be valid.

I am not a key worker, can I make a booking?

Yes, we are open for all our customers now for Aftersales so please call the nearest branch from the list above to get your vehicle booked in.

I need to order parts, can these be delivered to me?

Please call Donnelly Group Dedicated Parts on 028 87720042 to speak with our Parts Team who will be able to help.

I am a Motability customer and I have questions about my lease - what should I do?

We are open for Motability after sales at the locations listed above.

For the most up to date information on all other issues please visit www.motability.co.uk

My MOT is due to expire – what should I do?

Please call your nearest branch from the list above to speak to an after sales adviser. We will be delighted to hear from you.

Urgent Aftersales Support

If you are a key worker or organisation that needs Aftersales support urgently;

  • Please complete the enquiry form.

Marketing Preferences

Donnelly Group would like to contact you by email, phone, post and SMS to keep you informed about vehicle servicing, product renewals, our news, offers and events that we think may be of interest to you in accordance with our Privacy Policy. For more information click here.

Sales Enquiry Support

While the dealerships are closed, our team will be happy to help where we can;

  • Please complete the enquiry form.

Marketing Preferences

Donnelly Group would like to contact you by email, phone, post and SMS to keep you informed about vehicle servicing, product renewals, our news, offers and events that we think may be of interest to you in accordance with our Privacy Policy. For more information click here.