COVID-19: Business update. Aftersales Departments now open.

A message from Donnelly Group

Published: 19th May 2020

As the current lockdown restrictions in Northern Ireland have eased in certain areas and as they continue to develop, we have now been able to safely reopen a number of our Donnelly Group Aftersales Departments- by appointment only.

For customers attending service appointments, your service advisor will explain the process to you ahead of your appointment. We will ask all customers to respect the protocols we have put in place in terms of social distancing and sanitization for your safety and the safety of our staff.

  • We will allocate a timed appointment for vehicle drop off and collection to ensure that we can maintain social distancing for both staff and customers.
  • If visiting any of our dealerships is not an option for you. Please ask us about our collection and delivery service.
  • We will welcome you with a smile- Please do not be offended if our employees refrain from shaking your hand.
  • When you arrive at our dealerships, our staff will keep their distance. We ask that all customers do the same. Please follow the clearly marked tape lines from arrival to ensure a safe distance at all times.
  • We will undertake deep cleaning and hygiene procedures with the necessary products to ensure deep sanitisation.
  • Our technicians have been provided with the appropriate PPE including masks and gloves along with steering wheel and seat covers and mats. Our team will ensure that all contact areas are sanitised before your vehicle is returned.

Our Sales Showrooms remain closed at this time however, customers can browse our website and buy or reserve online from £99* and complete all transactions online including finance applications. We are also offering home delivery service to your chosen address within 48 hours of completion of the transaction.^

Over the past number of weeks we have provided the best possible service to our key workers and emergency services to ensure appropriate support for servicing and repair as and when required.

Thank you to our customers for your patience and to our staff for their dedication and commitment.

We hope in the coming days and weeks, to understand when it will be safe to open our sales showrooms. We are currently putting measures in place to keep you our customers and our staff safe when you come to visit us at any of our Donnelly Group locations.

Many Thanks,

Donnelly Group.

Contact Numbers: ​

Ballymena 028 2544 0620

Bangor 028 9147 2277

Belfast 028 9590 0223

Dungannon 028 8744 8510


Derry/L'Derry 028 7122 9420

Enniskillen 028 6633 0365

Mallusk 028 9590 7846

Omagh 028 8244 0514

Sales: 

To speak to a member of our sales team, please complete the enquiry form. A member of the team will be in touch as soon as possible.

Marketing Preferences

Donnelly Group would like to contact you by email, phone, post and SMS to keep you informed about vehicle servicing, product renewals, our news, offers and events that we think may be of interest to you in accordance with our Privacy Policy. For more information click here.

Aftersales by appointment only:

To book your service appointment or to request a call back please complete the enquiry form. A member of the team will be in touch as soon as possible. 

Marketing Preferences

Donnelly Group would like to contact you by email, phone, post and SMS to keep you informed about vehicle servicing, product renewals, our news, offers and events that we think may be of interest to you in accordance with our Privacy Policy. For more information click here.

*Terms and conditions apply. Online reservations available across all used vehicles for £99. Vehicle is held for 48 hours before being released for sale - link for details.^Free delivery across Northern Ireland within 48 hours subject to completion of paperwork and clearance of funds. UK delivery from £199 - link for details.