Donnelly Group Business Update
Published: 9th February 2021
Sales
Our car & van sales showrooms are physically closed in line with the Stormont Executive directive on COVID restrictions.
Our sales teams will all be available via Phone, Email or Video Call to assist you with your purchase via Donnelly Group - Your Way Contactless Sales
With Donnelly Group – Your Way Contactless Sales, you can:
- Search for new vehicles from any of our 16 manufacturer partners
- Search from over 1,500 group wide used vehicles in stock
- Apply for finance online
- Arrange your part exchange online
- Reserve your chosen vehicle for only £99 - with reservations valid for 48 hours
We will complete all necessary paperwork securely online and you can sign all documentation securely online from home.
We can then arrange collection at your convenience at our secure handover areas available at any of our locations or or alternatively we can deliver directly to your home.
Both the collection and home delivery services are performed in a COVID secure way and within the guidelines issued by government. Following a government update on Monday 8th Feburary - we are now permitted to faciliate showroom handovers for Motability customers following an online application.
Buying couldn’t be simpler with Donnelly Group – Your Way Contactless Sales
Service & Parts
Our Service, Parts and Tyre departments are deemed essential during this period of lockdown. Our teams are available to support all maintenance requirements such as servicing, repairs, pre-MOT checks and recalls by appointment only.
Social distancing guidelines are in place at all our locations for the safety of you and our colleagues.
We thank you for your continued support.
Sales
Showroom to you
Unfortunately we are unable to open our sales showrooms at this time however, we are available online. With 1,500 used vehicles online to chose from and increased functionality on our website including reserving online for just £99*, online finance applications and virtual sales appointment, we can bring the showroom to you.
*Reservation valid for 48 hours.
Virtual Appointments
Our Sales Teams are available to show you any vehicle we have on site virtually, we can video call, email or send personalised vehicle videos to you in the comfort of your own home.
Home Delivery
We can offer home delivery within 48 hours across Northern Ireland subject to clearance of funds. UK and Ireland delivery available from £199.
Collecting your vehicle
We can facilitate you collecting your new vehicle. All handovers will be completed following guidelines at our secure handover areas. If you wish to avail of this service we ask that you arrive on time and follow all guidelines to ensure your safety and that of our team.
Following a government update on Monday 8th February we are now permitted to facilitate showroom handovers for Motability customers.
Servicing
Book your service
Servicing is deemed essential at this time to ensure that your vehicle is roadworthy and maintained in line with manufacturer recommendations.
Pre-book your service for a time and date that suits you. Our Service Advisors will be in touch to confirm arrangements with you.
Drop & Go Servicing
We ask you to arrange for someone to pick you up following drop off.
Please arrive with a clean vehicle. We will sanitise your vehicle before and after we carry out any work for your peace of mind.
If you have an Aftersales appointment, please view our video to understand the protocols we have in put in place to help keep you and our team safe.
Enquire Today
To book your appointment or to request further information please complete the appropriate form below.
Alternatively please call the relevant showroom location;
Ballymena:028 2544 0620
Bangor:028 9147 2277
Belfast: 028 9590 0223
Dungannon:028 8744 8510
Eglinton/Maydown: 028 7122 9420
Enniskillen: 028 6633 0365
Mallusk:028 9590 7846
Sales
Aftersales
FAQS
Can I visit your showroom?
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We cannot currently facilitate showroom sales appointments for customers due to government restrictions. We can however offer;
- Virtual Appointments – to assist with your purchase experience
- Personalised Videos – for both new and used vehicles
- Online Vehicle Reservations – for just £99 across all used vehicles (reservations valid for 48 hours)
- Secure Online Finance Applications – for your added convenience
We can facilitate appointments for servicing (including repairs, pre-MOT checks and recalls), parts and tyres as this is deemed essential during the current lockdown restrictions. Please see contact options above.
I have ordered a car which I am due to collect – what are my options?
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We can facilitate handovers at our COVID secure designated areas, in line with government guidelines. We can also offer Home Delivery to the address of your choice which can be arranged at your request.
For Motability customers we can now facilitate a showroom handover - following an government announcement on Monday 8th February.
Will my new car be sanitised?
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Yes, we can assure you that your vehicle will be appropriately sanitised throughout paying close attention to regular touchpoints to ensure thorough cleansing for your safety.
Can I speak to a member of the sales team?
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Of course, our team are available to help with your request. View our locations to contact your preferred dealership by phone or complete the enquiry form as above for assistance.
Motability
I have ordered a car with the Motability Scheme – can I collect it?
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Yes. At this time we can handover Motability vehicles as we offer collection of vehicles at our showrooms on an appointment basis with social distancing measures in place. This is for the safety of our customers and colleagues.
I am unable to collect my car myself – can a friend or family member do this for me?
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Yes, provided your friend or family member are one of the nominated insured drivers for the vehicle.
I would like to order a car on the Motability Scheme – can you help?
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Yes – we are happy to help you place your order when you are ready to do so. Although we can’t welcome you into the showroom, our team can help you by phone or online to complete your order.
Service & Repairs
Do I need an appointment to get my car serviced?
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Yes. In line with government restrictions we are operating by appointment only for all maintenance requirements as these are deemed essential at this time.
How do I book an appointment?
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Please complete the enquiry form above or call your preferred dealerships here. Our team will be happy to help you.
Can I wait for my car when it is being serviced?
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At this time we are unable to service your vehicle while you wait. We ask you to arrange for someone to pick you up.
Please arrive with a clean vehicle. We will sanitise your vehicle before and after we carry out any work.
Please be mindful that children’s play areas and coffee areas are not accessible at this time.
How can I pay?
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In order to protect our staff and customers, and in order to maintain social distancing, we will be operating a contactless approach where possible. Our preferred payment method will be electronic.
Will my car be sanitised?
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Yes, we can assure you that your vehicle will be appropriately sanitised throughout paying close attention to regular touchpoints to ensure thorough cleansing for your safety.
I have an accident. Can Donnelly Group help?
I have broken down. Who should I call?
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Roadside Assistance will be able to help! We have listed the numbers below:
Abarth 00800 2227 8400
Alfa Romeo 00 800 2532 0000
Citroen0800 197 2046
Dacia 0333 202 3002^ or 0800 051 2251
Fiat 00800 342 800 00
Fiat Pro 00800 3428 0000
Honda 0800 521 728
Jaguar 0800 246 844
Land Rover0800 521 786
Mitsubishi 0800 587 9833
Peugeot 0800 197 2045
Renault 0800 085 8005/ 0333 202 3005
SEAT 0800 262 622
Suzuki 0800 107 1155
Toyota 0800 246 824 or 01737 500 021
Vauxhall 0800 55 33 88
Volkswagen 0800 777 192
Volkswagen Commercial Vehicles 0800 777 172
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