Thinking of changing your vehicle?
It's time to book your appointment - our new vehicle showrooms & used vehicle forecourts are now open
We are delighted to let you know all areas of our sales operations including our new vehicle showrooms and used vehicle forecourts are now open, in line with the recently announced easements regarding outdoor retail.
In accordance with the government guidelines on social distancing and health and safety we are operating strictly on an appointment only basis for sales and aftersales activities.
In addition to aftersales services we can now offer the following sales services;
- Showroom appointments including Tuesday & Thursday evenings as well as Saturdays (local showroom opening hours apply);
- Test drives across our range of new and used vehicles;
- Click & collect services to enable showroom handovers of your new vehicle.
Sales
Plan your visit
In order to protect our staff and customers, and in order to maintain social distancing, we will be operating a contactless approach where possible. We aim to make all appointments efficient. We have also adapted our showroom layouts to help maintain social distancing. Please follow any directional signage, our team are on hand to help.
Please pre-book your appointment with us;
Personal Service
Our Sales Team will contact you prior to your appointment to advise on the current protocols in the showroom. We want you to feel safe when you arrive so please ask if you have any questions. Our Sales Team will aim to have the vehicle(s) of interest available to view on arrival to ensure an efficient service.
Collecting your vehicle
All handovers will be completed following guidelines and at a safe social distance. Our teams will be in touch with you to confirm your handover appointment and explain the steps that will be followed.
Please arrive on time.
Virtual Appointments
Our Sales Teams are available to show you any vehicle we have on site virtually, we can video call, email or send personalised vehicle videos to you in the comfort of your own home.
Home Delivery
We can offer home delivery within 48 hours across Northern Ireland subject to clearance of funds. UK and Ireland delivery available from £199*.
Your Way Contactless Sales
As well as offering showroom appointments, we continue to bring the showroom to you via Your Way Contactless Sales where you can:
- Search from over 1,500 used vehicles;
- Apply for finance online;
- Arrange your part exchange online;
- Reserve your chosen vehicle for £99 - with reservations valid for 48 hours;
- Home delivery or click and collect services.
Servicing
Book your service
Pre-book your service for a time and date that suits you. Our Service Advisors will be in touch to confirm
Drop & Go Servicing
At this time we are unable to service your vehicle while you wait. We ask you to arrange for someone to pick you up or to pre-book a courtesy car. Please note you will need to request this at the time of booking to ensure availability.
Please arrive with a clean vehicle. We will sanitise yourr vehicle before and after we carry out any work.
Courtesy Car
If you require a courtesy car whilst your vehicle is with us, please let us know at the time of booking. Availability is limited so please book early.
If you haven't visited us recently, view our videos below to understand the changes we have put in place for the safety and wellbeing of our staff and customers such as;
- Strict social distancing guidelines with signposting
- Provision of PPE and sanitising stations
- Enhanced cleaning of our facilities
- Contactless transactions.
To comply with the easement of restrictions, we are required to collect and retain customer and visitor information.
Sales Departments
Aftersales Departments
FAQS
See below for some of our most commonly asked questions. If your query isn’t covered, please contact us.
Are you opened?
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In line with Government advice, we are delighted to announce that our sales and service locations reopen on Monday 12th April 2021 by appointment only across our nine locations.
Is it safe to visit your showroom?
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We have implemented a range of measures to ensure the safety of our customers and colleagues at each of our locations. We have introduced social distancing guidelines which we ask our customers to adhere to. There will be signage inside and outside the buildings as a reminder to maintain a safe social distance at all times. Masks and gloves will be available to customers on request and sanitiser will also be available throughout our buildings. We have also enhanced our cleaning policies and requirements at present including all major touch points and sneeze guards will be present at all reception areas and sales and service departments.
We are now moving towards a reduced paper sales process. Documents can be sent electronically and our preferred payment method will also be electronic.
Please click the links to two short videos which will explain the new Sales and Aftersales processes.
Do I need an appointment before I visit?
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In accordance with the government guidelines on social distancing and health and safety, we have implemented an appointment only system for all sales and aftersales activities.
How do I book an appointment?
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We would be delighted to welcome you for an appointment with our friendly team, to book an appointment click below.
Am I able to reserve a used vehicle online and how long will it be reserved for?
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Yes, our online reservation tool is available to reserve a vehicle for £99 and will be reserved for 48 hours. For your safety and security, all payments made on our site are processed by a secure payment provider. All major cards are accepted.
How do I pay for my vehicle?
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In order to protect our staff and customers, and in order to maintain social distancing, we will be operating a contactless approach where possible. Our preferred payment method will be electronic.
Am I able to have a test drive?
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Yes, all vehicles will be sanitised before and after each test drive appointments including both internal and external vehicle touch points.
Is anyone else from my household allowed to accompany me on the test drive?
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At this time, we ask you to minimise the number of members of your household attending your appointment where possible.
Please be mindful that children’s play areas and coffee areas are not accessible at this time.
Will the vehicle I am test driving be sanitised?
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Yes, all vehicles will be sanitised before and after each test drive. Our teams will ensure all internal and external touch points in each vehicle are cleansed thoroughly for your safety
I am interested in a vehicle, but I don’t want to go into the dealership – what can I do?
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If you are not ready to visit our showrooms just yet, we are available online. With 1,500 used vehicles online to choose from and website facilities including reserving online, online finance applications and virtual sales appointments, we can bring the showroom to you. We can offer home delivery within 48 hours across Northern Ireland subject to clearance of funds. UK and Ireland delivery available from £199*.
I have a question about my finance payments, who should I contact?
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For any questions regarding your finance payment, please contact your finance provider directly.
When can I pick up my vehicle?
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Thank you for your purchase with Donnelly Group. We really appreciate your custom.
In these times, we can arrange an appointment for you to collect your vehicle from us or we can arrange delivery to your chosen address within 48 hours of clearance of funds.
For more information click here
Whether you chose to collect your vehicle in the showroom or have it delivered, our new sanitisation protocols will be followed in advance of hand over.
Social distancing measures will be adhered to at all times.
Can I wait for my car when it is being serviced?
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At this time we are unable to service your vehicle while you wait. We ask you to arrange for someone to pick you up or to pre-book a courtesy car. Please note you will need to request this at the time of booking to ensure availability.
Please arrive with a clean vehicle. We will sanitise your vehicle before and after we carry out any work.
Please be mindful that children’s play areas and coffee areas are not accessible at this time.
My car is due a service, can I still make a booking?
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Yes, our service departments are open, please call your nearest branch from the list above, we look forward to receiving your call.
Can I make a booking for a recall?
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Yes, we are open, please call your nearest branch from the list above, we look forward to receiving your call.
I've received a letter to say a recall is due on my vehicle. What should I do?
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We are now open, so please call the nearest branch from the list above to book your recall appointment.
My car has broken down, what should I do?
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If you have broken down, please call our dedicated line 028 8772 6999 for emergency assistance.
I’ve had an accident, can Donnelly Group help?
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Yes, please call our dedicated Donnelly Group Accident Aftercare on 028 8772 6999.
I have a Service Plan; will this still be valid?
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Yes, your Service Plan will still be valid.
Enquire Today
To book your appointment or to request further information please complete the appropriate form below. We are looking forward to welcoming you back to our showrooms once again to serve all your motoring needs.
Sales
Aftersales
