Name: Emma Cooley

​Position: Toyota Sales Administrator, Derry/Londonderry

When did you join Donnelly Group? 2001

Has your role changed since then and how? Over the years, with the growth of IT, Online & Digital systems and database integration, my role has changed dramatically. I use many different computer systems on a daily basis compared to when I first started. I use both Donnelly Group CRM & Toyota administration and vehicle ordering systems. So the dawning of the digital era has transformed the administrator role and definitely for the better. I am a very organised person, I like the attention to detail and the traceability that systems give me in my job.

I work very closely with the sales team as when I order a vehicle it is imperative that the specification is absolutely 100% correct. I track the vehicle build and delivery dates for the sales team and once the vehicle arrives I book it into the work shop to get all the ‘Pre delivery inspections’ completed. When the vehicle is ready for hand over, I prepare the vehicle road tax and insurance transfers and finally create the invoice.

Over the past few years, the Toyota range has grown substantially, I enjoy learning about the Hybrid Technology, evolving business practices, and I love how Toyota are such a forward thinking brand.

What are the things you like best about your role? I love how there are never two days the same. Working in such a busy franchise is both exciting and demanding. I need to ensure that both the sales team and their customers are looked after throughout the purchase process start to finish, and I get a lot of job satisfaction out of that.

What are the key skills you need to fulfil your role? Excellent organisational and communication skills are pivotal to this role as well as being able to work under pressure, and meet deadlines. After so many years experience in this role, I feel I am very well equipped for it as I love the fast paced environment, the strong team bond we share, the ability to juggle many tasks and any ever evolving brand.

What do you like to do in your own time? – I love to spend time with my family, my husband and two children. We love nothing more than heading to Buncrana for a walk on the beach at the weekends.

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