Connected Services | We Connect

Your vehicle's technology, at your fingertips

With Volkswagen We Connect(1)your vehicle can now be even more digital, closely integrated and comfortable. A wide range of services can conveniently be accessed via your smartphone and the We Connect1 App. The app connects your smartphone to the vehicle with an integrated eSIM card. Expand the features below for more information on the key elements of We Connect.

How to set up and use We Connect

Setting up We Connect is quick and easy. Simply follow the four steps listed below.

Download the We Connect app - Download the free We Connect app for your smartphone for free. The We Connect app for Android is available in the Google Play Store or the App Store for iOS.
Create your user account - Log into to the app using your We Connect account. If you haven't set up an account yet, the app will guide you through each step of the registration process.
Ensure you have both sets of vehicle keys - Now you can pair your vehicle to the account via the vehicle’s infotainment system, and set yourself as the ‘Primary User.’ Please ensure you have both sets of keys with you to do the next step.
Pair your vehicle to your We Connect account - To complete pairing, in the vehicle infotainment system, select 'Users' from the menu:

Sign in to your We Connect account as a new user:

Conclude the We Connect contract
Select 'Become Primary User'
Select 'Synchronise' - you should now see the vehicle in your mobile app and can take advantage of the We Connect features.
Pairing may not work first time, reset the infotainment system to factory settings and follow from step three again. Also, ensure the ignition is on but the engine is off.

To find out more contact your local Donnelly Van Centre or speak to one of our Service Advisors during your visit:

Dungannon: 028 8723 8029

Eglinton: 028 7141 7292

Enniskillen: 028 6622 8037

Mallusk: 028 9590 0053

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Important information :

1. To use We Connect services, you need a Volkswagen ID user account and must log in to We Connect with your user name and password. A separate We Connect contract or We Connect Plus contract will also need to be made online with Volkswagen AG. For We Connect Plus you have 90 days after the handover of the vehicle to register the vehicle.
2. We Connect Plus function only

Images are for illustration purposes only. Vehicle shown may not reflect UK specification.

Our attention to detail, good service, outstanding value and respect for all are just some of the qualities that instill trust within our customers who return to the Donnelly Group year after year and generation after generation.

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Company Info

Company Information

Reg Office: 59 Moy Road, Dungannon, Co Tyrone BT71 7DT

Reg. Company Number: NI 643

VAT Reg. No. GB366303068

Financial Disclosure
Every effort has been made to ensure the accuracy of the information on this website, however, errors may occur. Do not rely entirely on this information but check with your centre about items which may affect your decision to purchase. Donnelly Group are a credit broker and not a lender, licensed by the Financial Conduct Authority as a credit intermediary. Depending on what you intend to purchase, we can introduce you to a limited number of lenders and their finance products which may have different rates and charges and who may be able to finance your purchase. We can only introduce you to these lenders. We do not charge you a fee for our services. Whichever lender we introduce you to, we will typically receive commission from them, either a fixed fee or a fixed % of the amount you borrow. The lenders we work with could pay commission at different rates however the commission that we receive from a lender does not have an effect on the amount that you pay that lender under your credit agreement. We are not an independent financial adviser and so are unable to provide you with independent financial advice. No advice or recommendation will be made.

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