Connected Services | We Connect

Your vehicle's technology, at your fingertips

With Volkswagen We Connect(1)your vehicle can now be even more digital, closely integrated and comfortable. A wide range of services can conveniently be accessed via your smartphone and the We Connect1 App. The app connects your smartphone to the vehicle with an integrated eSIM card. Expand the features below for more information on the key elements of We Connect.

How to set up and use We Connect

Setting up We Connect is quick and easy. Simply follow the four steps listed below.

  1. Download the We Connect app - Download the free We Connect app for your smartphone for free. The We Connect app for Android is available in the Google Play Store or the App Store for iOS.
  2. Create your user account - Log into to the app using your We Connect account. If you haven't set up an account yet, the app will guide you through each step of the registration process.
  3. Ensure you have both sets of vehicle keys - Now you can pair your vehicle to the account via the vehicle’s infotainment system, and set yourself as the ‘Primary User.’ Please ensure you have both sets of keys with you to do the next step.
  4. Pair your vehicle to your We Connect account - To complete pairing, in the vehicle infotainment system, select 'Users' from the menu:

Sign in to your We Connect account as a new user:

Conclude the We Connect contract
Select 'Become Primary User'
Select 'Synchronise' - you should now see the vehicle in your mobile app and can take advantage of the We Connect features.
Pairing may not work first time, reset the infotainment system to factory settings and follow from step three again. Also, ensure the ignition is on but the engine is off.

To find out more contact your local Donnelly Van Centre or speak to one of our Service Advisors during your visit:

Dungannon: 028 8723 8029

Eglinton: 028 7141 7292

Enniskillen: 028 6622 8037

Mallusk: 028 9590 0053

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Important information :

1. To use We Connect services, you need a Volkswagen ID user account and must log in to We Connect with your user name and password. A separate We Connect contract or We Connect Plus contract will also need to be made online with Volkswagen AG. For We Connect Plus you have 90 days after the handover of the vehicle to register the vehicle.
2. We Connect Plus function only
  • Images are for illustration purposes only. Vehicle shown may not reflect UK specification.