Donnelly Honda Belfast named Number one for Customer Service in the UK

Donnelly Group is celebrating their newly crowned status as number one Honda dealer in the UK for their Belfast location. This status is based on overall customer satisfaction and is a hugely prestigious UK accolade in the motor industry. CSI or Customer Satisfaction Index is a measurement of the quality of customer service based on the feedback from customers across the entire sales process from initial enquiry and order through to delivery.

The total registrations of new Honda cars in Northern Ireland has increased by 54.8% year on year in a market that has increased just 2.5% year to date in Northern Ireland.

Donnelly Honda have been awarded top of the 168 dealers which were ranked, which is a reflection of the hard work and dedication of the sales teams.

Paul Compton, Brand Manager for Donnelly Honda commented; “We are delighted to have Donnelly Honda listed as the top dealer in the UK based on customer feedback. CSI is a very important metric which we use to measure both our individual performance and the overall performance of the team. I would also like to pass on my congratulations to the Honda team in Dungannon who have also been ranked in the Top 10 in the same listing.

Customer service is always the number one priority for us at Donnelly Honda and across the wider Donnelly Group in maintaining our ethos ‘Keeping the customer central to everything we do’, and I am delighted that the team has been recognised for their efforts. The Donnelly Group invest heavily in staff development and awards like these are a reflection of the effort we put in.

Our state of the art showrooms allow customers to view the huge selection of both new and used cars we have across our four Honda locations. From smaller city cars like the Honda Jazz and Civic to larger models including the all new HR-V and CR-V, we have a car to suit every requirement and budget.”

Donnelly Group is synonymous with the Honda brand in Northern Ireland with four Honda locations province wide at Belfast, Dungannon, Eglinton and Ballymena. Donnelly Group has recently expanded to eight locations province wide working with 18 manufacturers and almost 70 years experience in the motor industry.

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