Donnelly Group - NetDirector® Auto-e Terms and Conditions

These Terms and Conditions (“Terms”) describe the rights and responsibilities of you and us in relation to your purchase of a vehicle through this website. Please read them carefully as they represent a legally binding agreement between you and us. Any purchase of a vehicle on this website is subject to these Terms. The contract between us is concluded in English under the jurisdiction of the Northern Ireland courts.

Ordering your car online

On our website you can search our range of new and used vehicles. Once you have made your choice you can reserve it for up to 48 hours paying a fully refundable reservation fee on it should you go on to purchase the vehicle.

The prices displayed on our site for passenger car vehicles are inclusive of VAT. Prices for commercial vehicles are exclusive of VAT.

If you decide to reserve a vehicle by paying a reservation fee, you will be asked to enter your personal and payment card details (see the ‘Paying a Reservation Fee’ section below).

If you would prefer not to use the online process but would still like to purchase one of the vehicles shown, please contact your local Donnelly Group showroom where a member of the team will be happy to help.

Paying a Reservation Fee

If you choose to reserve a car by paying a reservation fee, you will be asked to enter your personal details, address and payment card information. When you click on “submit payment”, the amount of the reservation fee will be debited from your payment card immediately.

After paying a reservation fee, you will receive an email from us that acknowledges receipt. Please note that this does not mean that your reservation has been accepted. All reservations are subject to acceptance by us, as we need to check that the car has not already been sold or reserved by someone else. We will confirm our acceptance of your reservation by sending you a confirmation email (the "Reservation Confirmation").

Your vehicle will be reserved for 48 hours. We will be in contact with you to discuss the next steps required to complete your purchase.

If you decide not to purchase the vehicle, you can request a refund of the reservation fee at any time by contacting your local Donnelly Group showroom Your payment will be refunded in full, usually within 5-10 days.


Payments are processed securely by our payment processor partner, Stripe (and its global affiliates). Whether you are paying in full or paying a reservation fee, you will need to enter your debit or credit card information. Stripe accepts Visa & Mastercard. You warrant that you have appropriate authority to use the payment card details which you enter. By entering your debit or credit card information, you agree to use of that information by Stripe for the purpose of paying the amount due and processing your payment.

Complaints and Dispute Resolution

For details on our Complaints Procedure and how to issue a complaint please see;

Alternatively, you can use the EU’s online dispute resolution platform to make a complaint and have it resolved by an independent dispute resolution body. Please click on this link for further information:

Privacy Policy

Other Legal Terms

We will not be liable to you if any failure or delay in our performance under these Terms is caused by circumstances beyond our reasonable control (such as acts of God, war, terrorism or industrial action). No other person has any right to enforce any of these Terms. Any waiver of any provision of the Terms will be effective only if in writing and signed by us. Each of the paragraphs in these Terms operates separately. If any courts or relevant authority decide that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. Any rights not expressly granted herein are reserved.

These Terms and your use of the Service, including any dispute or claim (whether in contract, tort or otherwise) arising out of or in connection with them, will be governed by English law. We both agree that the courts of Northern Ireland shall have exclusive jurisdiction over any such dispute.