Mitsubishi showroom in Eglinton earns highest score possible in customer satisfaction survey

The Donnelly and Taggart Mitsubishi showroom in Eglinton has received the ultimate customer endorsement by earning the highest score possible in its latest customer satisfaction survey.

The dealership at Campsie was awarded the maximum five stars following the latest customer feedback monitoring carried out by Mitsubishi Motors UK between February and May 2015.

The survey, which sought feedback from every customer at the showroom throughout the four months, also revealed that 88% of customers would recommend their Mitsubishi dealership to friends and family.

Welcoming the award, Victor Pollock, Donnelly and Taggart Sales Director, said:

“This is a landmark achievement for the Donnelly and Taggart Mitsubishi showroom in Eglinton and one which every member of our dedicated team can take huge pride in. Delivering first-class customer service is at the forefront of our business objectives and to receive such a ringing endorsement from our customers really is the ultimate vote of confidence.

“This survey covered every element of our offering – including sales, servicing, parts and after-sales – and we delivered a five-star performance in every department. At Donnelly and Taggart we are constantly exploring how we can improve the service we provide for local customers and will not rest on our laurels despite this fantastic award.”

The Donnelly and Taggart showroom in Eglinton offers a wide range of Mitsubishi vehicles which cater for all needs, from fuel-efficient city cars to seven-seater Shoguns.

Trevor Starrett, Donnelly and Taggart Sales Manager, commented:

“This award is testament to the hard work and dedication of a relatively young team, every member of which works very closely together. Attaining five-star status was a major target for 2015 and we are delighted that our loyal customers know that when they come to our showroom they have a team which they can fully trust to find the best vehicle for them.

“Our excellent first-class service combined with the world-renowned reliability of the Mitsubishi name has helped the franchise grow. Mitsubishi has performed strongly in recent years and has a range of new models planned every year for the next five years – something which our customers will no doubt be keeping an eye out for.”

Latest industry figures show that Mitsubishi’s passenger vehicles sales in the UK were up 117% for the calendar year through to June 2015, against an overall market increase of 7%.

Donnelly and Taggart Mitsubishi is part of the Donnelly Motor Group, which is the largest independent new and used vehicle dealership in Northern Ireland.

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