Donnelly Volkswagen Enniskillen Celebrates National Motability Award Win for Best Practice in Customer Service


Northern Ireland based dealership Donnelly Volkswagen Enniskillen is celebrating winning the Category 3 Dealership – 80 to 200 handovers in the national, annual Motability Scheme Dealer Awards – recognising them for their continued support and for providing outstanding customer service with the Motability Car Scheme.

The Motability Scheme Dealer Awards programme is designed to reward best practice and ensure all Motability customers receive exemplary customer service across the nationwide car dealer network. The Awards are judged on how a dealer delivers the Scheme to customers, and is assessed by customer feedback and reviews of their Motability Scheme performance. The Motability Scheme Dealer Awards programme includes regional, quarterly prizes which were awarded during 2015, with all quarterly winners then automatically entered into the nominations for the annual award prizes.

Peter Wilson, General Manager – Dealer Relations at Motability Operations Ltd, explains:

“As always, we are very impressed with the high level of service delivered by our network of dealers and are pleased to present the latest Motability Scheme Dealer Awards, recognising the high level of service they provided in 2015. The annual Awards provide a great way for us to thank dealers for providing consistently positive customer service, highlighting those who are doing it well and encouraging others to do the same. As the ‘face’ of the Motability Scheme, their continued support is extremely important to us. Congratulations to Donnelly Volkswagen, we are proud of the great service you are providing for Motability customers.”

Celebrating their Motability Scheme Dealer Award win, Paul McMulkin from Donnelly Volkswagen Ennsikillen, said:

“The Motability Scheme is renowned for its high standards and here at Donnelly Volkswagen we are honoured to be recognised for our work in partnership with the Scheme in 2015. We are incredibly proud to win this Motability Dealer Award and look forward to continuing our award-winning approach to business and customer service in the coming year.”

Anyone who receives the Higher Rate Mobility Component of the Disability Living Allowance, the Enhanced Rate of the Mobility Component of Personal Independence Payment, War Pensioners’ Mobility Supplement or Armed Forces Independence Payment can exchange their weekly payment to lease a new car through the Motability Scheme. Insurance, servicing, RAC breakdown assistance and replacement tyres are included in the cost of the lease.

For more information about the Motability Scheme and to find your local dealer, visit motability.co.uk or call 0800 953 7000.

For more information on Donnelly Volkswagen Enniskillen please call 028 6632 2974 or view our latest Volkswagen motability offers.