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Donnelly Bros. Garages (Dungannon) Ltd is authorised and regulated by the Financial Conduct Authority for insurance distribution and credit broking activities. Our FCA Register number is 311440. You can check this on the Financial Services Register by visiting the FCA website, https://register.fca.org.uk or by contacting the FCA on 0800 111 6768.
The following are Appointed Representatives of Donnelly Bros. Garages (Dungannon) Ltd;
You can check this information on the FCA's register by visiting the FCA's website or by contacting the FCA on 0800 111 6768.
We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.
Insurance advising and arranging is covered for the first £2,000 and 90% of the remainder of the claim without any upper limit.
Further information about the compensation scheme is available from the FSCS website.
If you have a complaint in respect of merchandise, service, finance or insurance, please contact the Site Director at the relevant Donnelly Group Company;
OR
If we are unable to resolve your complaint within 3 days;
FINANCIAL OMBUDSMAN SERVICE
Set up by Parliament, the Financial Ombudsman Service is the UK’s official expert in sorting out problems with financial services.
If a business and a customer can’t resolve a complaint, the Financial Ombudsman Service can give an unbiased answer about what’s happened. If the Financial Ombudsman decide someone’s been treated unfairly, they have legal powers to put things right.
This service is free of charge.
You can find out more about the Financial Ombudsman Service at http://www.financial-ombudsman.org.uk/contact/index.html
Telephone 0800 023 4 567
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
MOTOR OMBUDSMAN SERVICE
The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading (CTSI)-approved Codes of Practice.
Thousands of businesses, including vehicle manufacturers, warranty product providers, franchised dealers and independent garages, are accredited to one or more of the Codes, which drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.
You can find out more about the Motor Ombudsman and the dispute resolution process by downloading a consumer guide at https://www.themotorombudsman.org/motor-ombudsman
Telephone 0345 241 3008* (option 1).
The Motor Ombudsman
71 Great Peter Street
London
SW1P 2BN