The Donnelly Group has been named number one for motability in Mid Ulster, with Co. Tyrone’s Kelly Martin being the first in Northern Ireland to receive a customer service award from Vauxhall.
The Group’s Dungannon site boasts a team of award winning Motability specialists to help customers with their search for the perfect vehicle. Kelly Martin is the only Fiat and Vauxhall Motability specialist in the Mid-Ulster area, meaning there’s no one better to go to for advice and expertise.
Kelly, who is based in the Donnelly M1 complex, said:
“I’m delighted to receive such an accolade from Vauxhall, particularly as it is based on customer reviews. Being the first in Northern Ireland to achieve it just makes it even better!”
The Donnelly Group invites all motorists in the Dungannon area who receive the higher rate of Disability Living Allowance (DLA) to avail of their advantageous Motability Scheme.
The scheme, which provides anyone living with a physical disability the opportunity to take out a brand new vehicle on a three year lease, also includes insurance, roadside assistance, servicing and maintenance.
“The Motability scheme is something we are very proud to offer our customers in Dungannon. The advantages are endless and we ensure the whole process is stress free and as easy as possible for the customer.
“Finding the perfect vehicle for your requirements is what we do best, and with many adaptations carried out under the scheme being free of charge, as well as maintenance on the tyres, windows and windscreens at no extra cost, customers also benefit from a dedicated aftersales team.
“The Motability scheme offers extensive insurance coverage equivalent to that of a comprehensive policy and year round 24 hour breakdown coverage from the RAC, meaning that whether you are driving yourself or nominating up to two drivers on your behalf, you won’t have to worry about the insurance details yourself as we will keep you right.
“The 60,000 mile allowance that comes as standard with the lease is substantial but at just 5p per additional mile, slightly higher use of the vehicle won’t break the bank.
“It goes without saying that our main focus is on customer service and getting the customer exactly what they want at the best price, and that is certainly my favourite part of the job.
“From meeting a customer for the first time, to advising on vehicles based on their requirements and budget, to watching them drive away happy, it’s a really great feeling and it’s always super to have the customers call back in at a later date and tell us how much they’re enjoying the car. It certainly makes me feel very proud.”
Geoffrey Lamont, Site Director of Donnelly Group M1 Complex said:
“Every customer and their needs are very, very different so our team has to have an unrivalled knowledge not only of the Motability scheme, but also of all the different manufacturer models and their adaption capabilities. This expertise is what sets us apart from the rest.
“It is crucial that Motability drivers feel confident in their car, and we can arrange test drives, even in the evening and on Saturdays, to give them peace of mind and reassurance before they commit to the lease.
“Whether you want to know more about the Motability scheme, or are an existing customer and nearing the end of your Motability lease, we would love to chat through your requirements and would be delighted to welcome you to our M1 showroom.”
For more information about the Motability scheme call into our Donnelly Group showroom in the M1 Dungannon complex or call 028 8744 0407